![BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook (BTEC L2 Technicals Business)](http://monsterbookshop.co.uk/cdn/shop/files/9781292197401.jpg?v=1719007817&width=1445)
Packed with practical activities and planning support to help you deliver these exciting new qualifications. * A complete unit-by-unit course companion for learners.* Helps prepare learners for specific job roles.* Includes 'Hands on' and 'Ready for Work?' features to develop practical skills.* Assessment practice activities and dedicated 'Getting Ready for Assessment' sections support preparation for assignments, tasks and external tests.