Covering the strengths of existing works on crisis management such as systems, leadership, communication and stakeholder perspective, this new innovative text includes global, ethical, change and emotional aspects of crisis communication. Using her proven Transformative Crisis Management Framework, Sarah Kovoor-Misra shows how organizations of all sizes can be adaptable, proactive, resilient and ethical in the face of a crisis. Real world cases analyse the cause and impact of these crises at organizations like Apple, Uber, SpaceX and Wells Fargo.
Dr. Sarah Kovoor-Misra is an Associate Professor of Management at the University of Colorado Denver. Since 1989, she has been studying and researching issues pertaining to organizational crises and organizational change. She has published numerous articles on crisis management that have focused on issues such as the attributes of a crisis (Kovoor-Misra et al., 2001), the causes of a crisis (Kovoor-Misra, 1999), online crises and crisis management (Kovoor-Misra and Misra, 2007), how organizations should and do prepare for crises (Kovoor-Misra, 1995; Pearson et al., 1997; Kovoor-Misra et al., 2000), barriers to crisis preparedness (Kovoor-Misra, 1996; 2002), learning from a crisis (Kovoor-Misra & Nathan, 2000; 2002), and identity and reputation during a crisis (Fiol & Kovoor-Misra, 1997; Kovoor-Misra, 2007). More recently she has studied the relationships between leaders and followers during a crisis, and the effects of followers' judgments that their leaders are responsible for creating the crisis situation on their learning,trust, organizational identification, sense of hopelessness, and emotional exhaustion (Kovoor-Misra & Olk in press; Kovoor-Misra & Gopalakrishnan, working paper). She has also studied issues pertaining to identity, identification, trust, and emotional exhaustion during organizational change (Kovoor-Misra & Smith, 2008, 2011), and the similarities and differences between organizational change and organizational crises (Kovoor-Misra, 2007). In addition, for over 20 years, she has taught classes on crisis management, organizational change, leadership, and effective individuals and teams. She has also consulted with leading organizations in the public and private sectors, such as NASA, Dow Chemical, Monsanto, Olin, BASF, and the Los Angeles Department of Power. She has been quoted in the Korn Ferry Institute Briefings on Talent and Leadership, and has been recognized by her peers as a significant contributor to the field of crisis management.
Title: Crisis Management: Resilience and Change
Author: Kovoor-Misra, Sarah
ISBN: 9781506328690
Binding:
Publisher: SAGE Publications Inc
Publication Date: 2019-07-12
Number of Pages: 264
Weight: 0.4591 kg
A refreshing take on crisis leadership, Crisis Management: Resilience and Change goes beyond the typical crisis communication books in its focus on a much-needed ethical and global approach to leadership in crisis management. With well-known international examples of contemporary crises, Sarah Kovoor-Misra takes us into the mindset and the role of effective leaders and their decision-making strategies in times of crisis. This must-read book fills an important need at a time when leadership in crisis management is sorely needed. Well organized and easy-to-read, it should be on every leader and every student's list. -- Amiso M. George
Crisis Management contains real-world information with a strong understanding of today's on-line and traditional media. -- Andrea Obston
Crisis Management: Resilience and Change provides truly teachable moments moving beyond reactivity in crisis situations, providing leaders and organizations for betterment and progress following a crisis. -- Diana Lynne Bruns
This is a solid text that goes beyond crisis management. It provides important information on leading and managing in a dynamic environment, and is appropriate for all business students interested in becoming leaders capable of guiding their organizations in turbulent times. -- Herbert Rau
