* Includes practical and evidence-based tools for resolving disputes and conflict, that can be applied to a range of contexts, and used by lay people, and people working in other roles, for example, managers; human resource staff; faith groups; Local authority employers and managers; social work/care; schools; counsellors; therapists; NHS staff; politicians
* Does not provide a short-cut to qualifying as a professional mediator, but applies professional mediation principles to everyday scenarios, and serves as a 'taster' for anyone considering the training process and career in mediation in the future
* Shows how well-timed strategic interventions bring an important sense of intentionality and a purposeful structure to chaos, which in turn empowers participants to move from what feels like a crisis towards constructive communication, and on to a creative future-focussed option development
Tony Whatling has a professional background in childcare, adult mental health, family therapy, team management and ten years of experience as Head of the Social Work Education Department of Cambridge University. He has over 30 years of experience as a mediator, professional practice consultant and trainer, and has trained hundreds of mediators in family, community, health care complaints, victim-offender and workplace mediation contexts. A founder member of the UK College of Mediators, he has published two books on mediation practice and over 40 professional journal articles.
Title: Dealing with Disputes and Conflict: A Self-Help Tool-Kit for Resolving Arguments in Everyday Life
Author: Whatling, Tony
ISBN: 9781032328409
Binding:
Publisher: Taylor & Francis Ltd
Publication Date: 2022-11-30
Number of Pages: 84
Weight: 0.1906 kg
The author has identified the essential ingredients for successful mediation gained over 50 years of practice, and training. He comprehensively explains how, when, and where to use them. Full of insight into the complexities of conflict, it is an absolute gem for aspiring lay practitioners and an inspiring analysis for all practising mediators.
Margot Moffitt, LLB, FMCA, family mediator and Director at Family Mediation North East
This book will be an invaluable core text for mediation foundation courses. For lay mediators and the public, the timing is excellent. In my role as a mediator, and in my personal life as a consumer of health and public services, I am witnessing spiralling levels of anger and frustration, lack of accessibility of public and health services, and increased reliance on technology. Unresolved or poorly managed conflict dehumanises us all. Dr Whatling's book gives us the framework and the tools to restore our common humanity.
Marilyn Webster, FMC Accedited Mediator, Director, Prime Resolution Ltd
