This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
MAREK KORCZYNSKI lectures in Employment Relations at Loughborough University.
Title: Human Resource Management in Service Work (Management, Work and Organisations)
Author: Korczynski, Prof Marek
ISBN: 9780333774410
Binding:
Publisher: Bloomsbury Publishing PLC
Publication Date: 2001-11-21
Number of Pages: 237
Weight: 0.4220 kg
'...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal