Organizational Crisis Communication: A Multivocal Approach
Couldn't load pickup availability
Share
Summary
When a crisis breaks out, it's not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. It provides: Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.
This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out.
Shopping for books made easy
- FAST UK Delivery
- Support small business
- Despatched in fully recyclable packaging
- Excellent customer service
![Organizational Crisis Communication: A Multivocal Approach](http://monsterbookshop.co.uk/cdn/shop/files/9781446297056.jpg?v=1712168152&width=1445)
- Summary
- Author
- Product Details
- Review
When a crisis breaks out, it's not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. It provides: Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.
This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out.
Title: Organizational Crisis Communication: A Multivocal Approach
Author: Johansen, Winni, Frandsen, Finn
ISBN: 9781446297056
Binding:
Publisher: SAGE Publications Ltd
Publication Date: 2016-11-02
Number of Pages: 280
Weight: 0.6443 kg
Rich with case studies and practical examples, this book is a must read for anyone with an interest in this critical area of management. There is probably no better book and no better team of authors on the subject of crisis communication. Frandsen and Johansen walk the reader through different types of organizational crises, and present their own distinctive arena model of crisis communication that is adept to the current media landscape in which issues emerge and almost over night amplify into full-blown crises for many organizations. Read this book and you will be better able to identify and analyse organizational crises and figure out the right communication response. -- Joep Cornelissen
Rare are the cases of the 'big idea' that forever alter the intellectual landscape of the field. You are about to read a book by two authors who have lent such a voice in crisis communication. -- W. Timothy Coombs
The importance of this book lies in its new and original perspective on crisis communication, introducing new meanings of the words arena and voices , which leads to a much deeper understanding of how risk and crisis intertwine. The authors have written each chapter diligently to make the book very useful and interesting for all who want to learn about crisis communication or who face crises on daily basis, and in that respect they made a truly remarkable work. -- Marta Takahashi
This is an incredible book and, as reviewers have identified, potentially 'changes the intellectual landscape of the field'. I am an admirer of Frandsen & Johansen's work and in this book they have provided both a historical account of the field of crisis communications from a needed European perspective, and a direction for future research. I shall be recommending this book to students and colleagues. -- Adrian Crookes
-
FREE UK delivery for all orders over £20
Worldwide shipping from £2.99
-
Over 6 million books available and ready to ship!
-
Excellent customer service & over 3 million satisfied customers